{"id":32,"date":"2026-08-02T00:08:30","date_gmt":"2026-08-02T00:08:30","guid":{"rendered":"https:\/\/buyibogaine.de\/?page_id=32"},"modified":"2026-08-07T02:08:22","modified_gmt":"2026-08-07T02:08:22","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/buyibogaine.de\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Introduction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We take immense pride in what we make. That said, because of what we sell, we must evaluate every single return request individually. Take a moment to go through the guidelines below. <a href=\"https:\/\/buyibogaine.de\/terms-conditions\/\">User responsibilities outlined in terms and conditions<\/a> help clarify what is expected during the return process. It is essential to understand these responsibilities to ensure a smooth transaction. Failing to adhere to them may result in complications or delays in processing your return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Eligibility for Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You might be able to send an item back if your situation falls under these specific scenarios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Damaged in Transit:<\/strong>\u00a0Should your order show up broken or busted, drop us a line within 48 hours of arrival and attach a few clear photos of the damage.<\/li>\n\n\n\n<li><strong>Incorrect Product:<\/strong>\u00a0If we sent you the wrong item by mistake, let us know within 48 hours of delivery so we can make it right.<\/li>\n\n\n\n<li><strong>Quality Concerns:<\/strong>\u00a0Unhappy with how the product performs? Reach out with the specific batch number and details about what went wrong.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We cannot accept returns under these conditions:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any item that has already been unsealed, opened, or used<\/li>\n\n\n\n<li>Orders sent to regions with strict local import laws<\/li>\n\n\n\n<li>Shipments confiscated or held up by customs agents<\/li>\n\n\n\n<li>Simple changes of heart or buyer regret<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Return Process<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Get in touch with our team within 48 hours of receiving your package.<\/li>\n\n\n\n<li>Share your original receipt or order number along with a quick note explaining the issue.<\/li>\n\n\n\n<li>We will look over your claim and send over the next steps.<\/li>\n\n\n\n<li>Once we give the green light, send the item back to us in its original box.<\/li>\n\n\n\n<li>As soon as the package lands back at our warehouse and passes a quick check, we will sort out your refund or send a replacement.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">4. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We will send any approved money back to the exact card or account you used to buy the item.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Full Refund:<\/strong>\u00a0Applicable if we sent the wrong item or if it arrived broken.<\/li>\n\n\n\n<li><strong>Partial Refund:<\/strong>\u00a0Offered for specific quality worries, which we weigh and decide on an individual basis.<\/li>\n\n\n\n<li><strong>Processing Time:<\/strong>\u00a0Expect the funds to show up in your account within 5 to 10 business days after we approve the request.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Shipping Costs for Returns<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the mix-up was our fault, we will foot the bill for the return shipping label.<\/li>\n\n\n\n<li>If you are sending it back for other reasons, the return postage falls on you.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that we cannot take back these specific items under any circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Anything that has been unsealed, opened, or tried out<\/li>\n\n\n\n<li>Made-to-order or custom creations<\/li>\n\n\n\n<li>Items bought more than two weeks ago<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Contact Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Have a question about sending something back? Shoot us a message through our Contact page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Introduction We take immense pride in what we make. That said, because of what we sell, we must evaluate every single return request individually&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":231,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-32","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/buyibogaine.de\/en\/wp-json\/wp\/v2\/pages\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buyibogaine.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/buyibogaine.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/buyibogaine.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buyibogaine.de\/en\/wp-json\/wp\/v2\/comments?post=32"}],"version-history":[{"count":1,"href":"https:\/\/buyibogaine.de\/en\/wp-json\/wp\/v2\/pages\/32\/revisions"}],"predecessor-version":[{"id":232,"href":"https:\/\/buyibogaine.de\/en\/wp-json\/wp\/v2\/pages\/32\/revisions\/232"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buyibogaine.de\/en\/wp-json\/wp\/v2\/media\/231"}],"wp:attachment":[{"href":"https:\/\/buyibogaine.de\/en\/wp-json\/wp\/v2\/media?parent=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}