1. Introduction
Getting your research supplies to you securely, quietly, and without delay is our top focus. This guide explains how we handle transit times, fees, and logistics.
2. Shipping Coverage
Our distribution network covers every EU nation, including:
- Germany
- Austria
- Belgium
- Denmark
- France
- Italy
- Netherlands
- Spain
- Sweden
- As well as all remaining EU member states
3. Shipping Methods & Timelines
Standard Delivery
- Transit Windows: 2-4 business days for German addresses; 3-5 business days across the rest of the EU
- Package Tracking: Real-time tracking links sent for every parcel
- Proof of Handover: Hand-to-hand signature required at delivery
Keep in mind: transit windows are educated guesses rather than absolute promises. Customs holds, severe weather, or courier hiccups can sometimes slow things down.
4. Shipping Costs
Flat Rate: €55
- Applies universally across all EU countries
- Zero surprise charges or local customs handling fees
- Covers both parcel tracking and plain, unbranded boxes
5. Discreet Packaging
Every shipment arrives in completely plain, unbranded boxes that give absolutely zero hint of what is inside.
Protective Features:
- Insulated layers to shield the contents from thermal shifts
- Secured with tamper-proof safety tape
- No corporate labels, logos, or identifying marks on the box
- An unassuming, anonymous return address
6. Order Processing
We pack and prepare your order within 24-48 hours after we verify your payment.
Expect the following updates:
- An immediate email receipt confirming your order
- A dispatch email containing your specific parcel tracking link
- A final alert once the package has safely arrived
7. Customs & Import Duties
Local customs checkpoints might assess taxes or import fees on your parcel, depending on national laws.
- Any local import taxes, duties, or customs fees remain the buyer’s sole cost.
- We cannot take liability if border control delays or holds your shipment.
- Buyers must independently verify and follow the import rules of their own destination country.
8. Failed Delivery Attempts
Should the courier fail to drop off the parcel because:
- The shipping address has a typo or error
- No one was home to sign for the package
- The item was left unclaimed at the local postal depot
The package will likely wind up back at our facility. If that happens, we will need to bill you for a second round of shipping costs to send it out again.
9. Lost or Damaged Packages
In the rare event that your order goes missing or arrives broken on its journey:
- Drop us a message right away.
- Our team will open an official inquiry with the postal service to track it down.
- We will send a fresh package or return your funds as soon as the courier’s official review wraps up.
10. Legal Notice
Under Germany’s BtMG, Ibogaine is categorized as a non-marketable narcotic. Confirming your purchase means you accept full personal liability for adhering to your local legal responsibilities.
11. Contact Information
Have questions about shipping? Reach out to us directly through our dedicated Contact page.