1. Introduction
We take immense pride in what we make. That said, because of what we sell, we must evaluate every single return request individually. Take a moment to go through the guidelines below. User responsibilities outlined in terms and conditions help clarify what is expected during the return process. It is essential to understand these responsibilities to ensure a smooth transaction. Failing to adhere to them may result in complications or delays in processing your return.
2. Eligibility for Returns
You might be able to send an item back if your situation falls under these specific scenarios:
- Damaged in Transit: Should your order show up broken or busted, drop us a line within 48 hours of arrival and attach a few clear photos of the damage.
- Incorrect Product: If we sent you the wrong item by mistake, let us know within 48 hours of delivery so we can make it right.
- Quality Concerns: Unhappy with how the product performs? Reach out with the specific batch number and details about what went wrong.
We cannot accept returns under these conditions:
- Any item that has already been unsealed, opened, or used
- Orders sent to regions with strict local import laws
- Shipments confiscated or held up by customs agents
- Simple changes of heart or buyer regret
3. Return Process
- Get in touch with our team within 48 hours of receiving your package.
- Share your original receipt or order number along with a quick note explaining the issue.
- We will look over your claim and send over the next steps.
- Once we give the green light, send the item back to us in its original box.
- As soon as the package lands back at our warehouse and passes a quick check, we will sort out your refund or send a replacement.
4. Refunds
We will send any approved money back to the exact card or account you used to buy the item.
- Full Refund: Applicable if we sent the wrong item or if it arrived broken.
- Partial Refund: Offered for specific quality worries, which we weigh and decide on an individual basis.
- Processing Time: Expect the funds to show up in your account within 5 to 10 business days after we approve the request.
5. Shipping Costs for Returns
- If the mix-up was our fault, we will foot the bill for the return shipping label.
- If you are sending it back for other reasons, the return postage falls on you.
6. Non-Returnable Items
Please note that we cannot take back these specific items under any circumstances:
- Anything that has been unsealed, opened, or tried out
- Made-to-order or custom creations
- Items bought more than two weeks ago
7. Contact Information
Have a question about sending something back? Shoot us a message through our Contact page.